Privacy Policy

Last updated: September 14, 2026

This Privacy Policy describes Our policies and procedures on the collection, use, and protection of Your information when You use the Service and explains Your privacy rights and how the law protects You.

We use Your Personal Data to provide and operate the Service, respond to inquiries, manage appointments, and send communications as described below. Using this website or providing a phone number does not by itself give consent to receive text messages.

Important Mobile Data Disclosure

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Company (referred to as "the Company", "We", "Us", or "Our") refers to: Macdonald Global Holdings LLC, doing business as Prolux AI, with an operating and mailing address at 9 Edgerton Court, Darien, CT 06820, United States.
• Cookies are small files placed on Your device that store browsing information.
• Country refers to: United States.
• Device means any device that can access the Service such as a computer, cellphone, or tablet.
• Personal Data means any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means a trusted subcontractor engaged solely to support the internal operation of the Service.
• Usage Data refers to data collected automatically through use of the Service.
• Website refers to Prolux AI, accessible from https://proluxai.com
• You means the individual or legal entity accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may request certain personally identifiable information, including:

• Email address
• First and last name
• Phone number
• Address, City, State, ZIP/Postal Code

You may opt out of receiving SMS messages at any time by replying STOP or UNSUBSCRIBE.

Usage Data

Usage Data is collected automatically and may include:

• IP address
• Browser type and version
• Pages visited
• Date and time of visits
• Time spent on pages
• Device identifiers

When accessing the Service via a mobile device, device-specific diagnostic data may be collected solely for functionality, security, and performance integrity.

Tracking Technologies and Cookies

We use Cookies and similar technologies exclusively to operate and improve the Service.

Cookies are used only for:

• Essential website functionality
• Preferences and settings
• Performance and analytics improvements

You may disable Cookies in your browser settings; however, some features of the Service may not function properly.

Use of Your Personal Data

The Company uses Personal Data solely for the following purposes:

• To provide and maintain the Service
• To perform contractual obligations
• To communicate Service-related updates via email or phone, and by SMS when You have opted in
• To send marketing texts about Our services, special offers, and promotions only when You have separately opted in to marketing SMS
• To respond to inquiries and support requests
• To improve Service performance and user experience

SMS consent and choices

Our homepage chat widget collects SMS consent. Its consent choices cover informational and transactional messages, such as appointment confirmations, reminders, scheduling changes, and customer service updates, and promotional messages about Prolux AI services, special offers, and promotions. Review the disclosures and select the message categories You agree to receive before submitting. Consent to receive marketing texts is not a condition of purchase. You may contact Us by email to arrange a call without opting in to SMS.

We retain the consent selections submitted through Our forms and related submission records to document Your choices. A phone number alone is not SMS consent. We use Your choices to determine which texts You may receive.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. You may also contact adam@proluxai.com. See Our Terms & Conditions for SMS program details.

Data Sharing and Disclosure

We do not sell, rent, trade, or share Your Personal Data with third parties or affiliates for marketing or promotional purposes.

We do not share Personal Data except in the following limited and controlled circumstances:

• Disclosure to trusted subcontractors who provide essential operational services such as customer support, technical infrastructure, or communications delivery
• All subcontractors are contractually bound to protect Your information and may only process data strictly on Our behalf
• Mobile information and SMS consent are not provided to other businesses for their marketing. Operational providers process information only to support Our services, subject to the Important Mobile Data Disclosure above.
• Personal Data is disclosed only when legally required to comply with applicable laws, regulations, or lawful government requests

Retention of Your Personal Data

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

Usage Data is retained solely for internal analysis and security purposes and is stored for the minimum duration necessary.

Transfer of Your Personal Data

Your information may be processed in locations where the Company or its subcontractors operate. We implement appropriate safeguards to ensure data protection consistent with this Privacy Policy.

Delete Your Personal Data

You have the right to request access to, correction of, or deletion of Your Personal Data.

Submit requests by emailing adam@proluxai.com. Certain data may be retained where legally required, including records needed to document consent and honor opt-outs.

Security of Your Personal Data

We implement commercially reasonable administrative, technical, and organizational security measures. However, no method of transmission or storage is completely secure.

Children's Privacy

Our Service does not knowingly collect Personal Data from individuals under the age of 13. Any such data discovered will be promptly deleted.

Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for their privacy practices and encourage You to review their policies independently.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, contact us:

• By email: adam@proluxai.com
• By phone: +1-203-921-7494
• By visiting: https://proluxai.com

Operating and mailing address:
Macdonald Global Holdings LLC, doing business as Prolux AI
9 Edgerton Court
Darien, CT 06820, United States

Registered address:
2389 Main Street STE 100
Glastonbury, CT 06033, United States