Terms & Conditions

Last updated: September 14, 2026

1. Introduction

1.1. Prolux AI ("We," "Us," "Our," or "Company") is engaged by the Client ("You" or "Your") to provide services in accordance with these Terms and Conditions ("Agreement"). Prolux AI is the trading name of Macdonald Global Holdings LLC, a limited liability company registered in Connecticut, United States.

2. Definitions

• 2.1. "Agreement" means these Terms and Conditions, including any incorporated Proposal.
• 2.2. "Confidential Information" means all non-public information disclosed between the parties, including but not limited to business strategies, client data, and proprietary methods.
• 2.3. "Proposal" means the email or document issued by Prolux AI to the Client detailing the services, Fees, and specific terms.
• 2.4. "Service Date" means the date Prolux AI begins providing services, confirmed after receipt of the Deposit.
• 2.5. "Service" means the Service outlined in the Proposal.

3. Supply of Services

3.1. Prolux AI provides websites, funnels, business automations, and AI agent services. The specific deliverables, implementation, support, and any sales or marketing services are defined in the applicable Proposal.

4. Client Obligations

4.1. The Client shall provide all necessary cooperation, access, and accurate, complete, and lawful information required by Prolux AI to perform the Service effectively unless otherwise agreed.

4.2. The Client shall indemnify, defend, and hold Prolux AI harmless against any losses, damages, claims, or liabilities (including legal fees) arising from inaccurate, misleading, incomplete, or unlawful information or content provided by the Client, or from the Client's breach of this Agreement.

4.3. The Client must ensure their staff systematically follows up on the leads provided.

5. Fees, Payments, and Refunds

5.1. The Client agrees to pay a retainer fee or pay-per-appointment fee as outlined in the applicable service agreement. All advertising spend is the sole responsibility of the Client.

Payments are non-refundable except in circumstances where Prolux AI has not delivered the fulfillment expressly outlined in the Agreement.

6. Termination

6.1. This Agreement commences on the Service Date and continues until completion of the Service or termination in accordance with this Section.

6.2. Prolux AI may terminate this Agreement immediately, with written notice, if:

• Non-payment persists for thirty (30) days after notice;
• The Client commits a material breach (including failure to comply with Section 4.1) and does not cure such breach within thirty (30) days of notice.

6.3. The Client may terminate this Agreement after the minimum engagement period with thirty (30) days' written notice, provided all outstanding Fees are paid in full. Early termination results in full payment of the minimum engagement Fees.

6.4. Prolux AI reserves the right to terminate services if the Client violates these Terms or engages in unethical or unlawful business practices.

7. Liability and Indemnity

7.1. Prolux AI's total liability under this Agreement is limited to the Fees paid by the Client in the ninety (90) days preceding the claim. Prolux AI shall not be liable for:

• Actions, inactions, or changes by third-party platforms;
• Indirect, incidental, consequential, special, or punitive damages, including lost profits, business interruption, or data loss;
• Failure to achieve specific outcomes beyond Prolux AI's reasonable control.

7.2. The Client shall indemnify, defend, and hold harmless Prolux AI, its affiliates, officers, and agents against any claims, damages, losses, or liabilities arising from the Client's content, use of the Service, or breach of this Agreement.

7.3. Prolux AI is not liable for damages, lost revenue, or outcomes related to the quality or conversion of leads generated.

8. Governing Law

8.1. This Agreement shall be governed by and construed in accordance with the laws of the United States of America. All disputes shall be subject to the exclusive jurisdiction of United States courts.

8.2. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. Invalid provisions shall be reformed only to the minimum extent necessary to be enforceable.

8.3. This Agreement, together with any Proposal, constitutes the entire agreement between the parties and supersedes all prior agreements, written or oral.

9. Website Terms of Service

9.1 Website Usage

The website located at proluxai.com (the "Site") is owned and operated by Prolux AI. By accessing or using the Site, you agree to be bound by this Agreement, our Privacy Policy, and any additional terms applicable to specific services.

9.2 Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on the Site, and continued use constitutes acceptance of the revised Agreement.

9.3 Intellectual Property Rights

Our License to You: All Site content is the property of Prolux AI or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or exploit Site materials without express written authorization.

Your License to Us: By submitting content to Prolux AI, you represent that you own or have rights to such content and grant Prolux AI permission to use it in connection with the Service.

9.4 Disclaimers

Links to third-party websites do not imply endorsement. The Site and all services are provided "as is" without warranties of any kind.

10. SMS communications and opt-out

Macdonald Global Holdings LLC, doing business as Prolux AI, operates the Prolux AI SMS program. Depending on Your separate consent choices, You may receive non-marketing texts about appointment confirmations, reminders, scheduling changes, and customer service updates, or marketing texts about Our services, special offers, and promotions.

SMS consent is optional. You may contact Us by email to arrange a call without agreeing to either category of texts. Consent to marketing texts is not a condition of purchase. Providing a phone number or agreeing to these Terms does not by itself enroll You in SMS messaging.

Message frequency varies. Message and data rates may apply to messages sent and received. Contact Your wireless provider with questions about Your text or data plan.

To cancel SMS messages, reply STOP to the number that sent You the message. We will send an opt-out confirmation and stop further SMS messages unless You opt in again. To rejoin, use Our opt-in form and select the messages You wish to receive.

For assistance, reply HELP or contact adam@proluxai.com or call +1-203-921-7494.

Carriers are not liable for delayed or undelivered messages.

For information about data handling, see Our Privacy Policy.

Contact Us

If you have questions about these Terms & Conditions, contact us:

• By email: adam@proluxai.com
• By visiting: https://proluxai.com
• By phone: +1-203-921-7494

Operating and mailing address:
Macdonald Global Holdings LLC, doing business as Prolux AI
9 Edgerton Court
Darien, CT 06820, United States

Registered address:
2389 Main Street STE 100
Glastonbury, CT 06033, United States